Tech Made Easy With Reliable IT Support Services
We provide responsive help desk support, top-tier server and network assistance, and expert guidance on hardware upgrades – all within your budget and delivered with a personalized touch.
Years of team experience
Minutes or less response time to support tickets
%
Typical savings on recurring costs for our clients
Get IT Help When You Need It Most
Running a business means staying on top of your tech game, and tech is our forte. Need help with endpoint security, tech issues, or general IT support? Consider it done. Our team handles server maintenance and vendor collaborations, and offers responsive help desk services. We’re your trusted partner for server and network support, as well as assisting end-users. Worried about keeping your organization safe? We offer data security services that include backups, encryption and workload protection. Plus, we’re experts in Microsoft products and offer hardware lifecycle support, giving you a heads-up when it’s time to upgrade. With us by your side, you’ll get more time to focus on your unique specialties and organizational mission.
Budget-Friendly IT Assistance
With budgeted and affordable support, you can purchase blocks of hours that roll over every month, providing cost-effective IT assistance while staying within your budget.
Speedy Issue Resolution and Communication
Our fast response time, aiming to address tickets within 15 minutes, ensures that tech issues are handled promptly. We maintain open communication to keep you updated on the status of open tickets, providing peace of mind and minimizing disruption to your work.
Efficient Operations and Risk Mitigation
By outsourcing your IT needs to us, you can focus on your core tasks, leading to more efficient operations. Plus, our IT support serves as an insurance policy, so you know you’re covered against tech-related risks.
Partners in Your Success
We care about your business as much as you do. We take the time to understand your business, providing personalized and proactive support that identifies and addresses issues before they disrupt your operations.
IT Support Services That Deliver Relief and Reliability
Many businesses lack dedicated IT staff, struggling when they come face to face with issues beyond their internal team’s expertise. That’s where we step in. With our responsive help desk, tiers 2 & 3 support, and available on-site assistance, we ensure your tech-related problems are swiftly addressed. Our clients love the accountability and responsiveness we offer, backed by budget-friendly support that includes rolling monthly hours. Experience efficient operations, minimize downtime, and have peace of mind with our IT support – an insurance policy that keeps your business covered.
The High Cost of IT Service Neglect
How We Work With You
IT Support Services
Comprehensive Assessment
Our process begins with a thorough assessment and inventory of your company or facility. We take stock of your existing infrastructure to gain insights into your unique technology needs.
Problem Discovery
Next, we engage in a discovery phase to identify any pain points or challenges you’re facing. We work closely with you to understand your specific IT requirements and goals.
Tailored Strategy
We develop a strategic action plan tailored to your needs, based on our assessment and your input. This includes conducting hardware inventories and network/security assessments to ensure we cover all bases. Then, we guide you through its execution, implementing specialized software and providing guidance on efficient issue reporting, all tailored to your chosen support package.
Flexible Support Packages
Choose from our budget-friendly support packages, allowing you to purchase hours at a set price, with rollover options for unused hours.
Responsive Assistance
For the first three months, we offer flexibility with support hours, ensuring a seamless transition, and afterward, provide continued support as needed.
FreedomLinx: The IT Partner To Compliment Your Team, Not Replace It
With over 50 years of collective experience, FreedomLinx is committed to providing exceptional and responsive IT support services. We pride ourselves on promptly resolving issues, with an average response time of 15 minutes or less. Since 2017, we have cultivated strong relationships with our clients, striving to understand their unique business needs and priorities, creating a consultative and personalized approach. And don’t worry – we’re not here to cut the cord on your internal IT staff, but to compliment your team by providing the appropriate tier of support to fulfill your needs. Our cost-effective solutions have yielded significant savings, with clients benefiting from a 10–200% reduction in costs. Whether it’s ultramodern technology or budget-friendly options, we deliver tailored, flexible solutions to meet your IT needs.
